• Viettel applies many IT systems to monitor and operate the telecommunication network
  • Postponing blocking of unpaid mobile subscribers in storm-affected areas
  • Viettel mobilizes more than 2,000 technical personnel to ensure the network
  • Viettel has added 30% more customer service representative (Call center) to support customers in storm-affected areas

Viettel has put into operation the makeshift network operation centers (NOCs) at 11 provinces, which are likely to be hardest hit by storms. NOCs will monitor the network operation in the locality through software developed by Viettel engineers such as Disaster Prevention Software, Metro Network Monitoring, Network Indicators Monitoring Software NetBI. These systems can give the fault early warning 3 times faster compared to before.

Viettel has established 4 working groups to directly direct and support the provinces of Da Nang, Quang Nam, Quang Ngai and Binh Dinh to promptly respond to storm Noru. More than 2,000 technical engineers of Viettel Network Corporation and Viettel Construction Corporation are ready to reinforce the network. This is the largest number of employees mobilized at once in Viettel. In addition, equipment and supplies are also transported from neighboring provinces for disaster preparedness. 4 mobile vehicles, 164 generators, 150,000 m of fiber optic cable, more than 1,200 km of subscriber line are being transported to key locations.

In addition, Viettel's customer care service increased by 30% in storm-affected areas, ensuring people's communication.

Dao Xuan Vu - Deputy General Director of Viettel Group, who is directing the incident response team, said: "All work to strengthen Viettel's network infrastructure has been done before the landfall. We have prepared 3 times more standby lines for transmission networks, national backbone cables, inter-provincial and inter-district cables to ensure smooth communication under any circumstances.”

Currently, Viettel is designated by the Ministry of Information and Communications to ensure the clear communication for the Front Steering Committee to respond to Super Typhoon Noru.

 

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